A favourite activity of many Filipinos, sending text messages, has become a part of our daily people's life. These people begin to imagine a life without cell phones and text messages.
Aware of people's need for immediate feedback through text messages, PLDT launched the 77171 TXTPRESS service, a quick-response customer service helpline.
TXTPRESS is available to PLDT customers 24/7 for products and service inquiries , applications, billing inquiries, and complainant reporting, by simply sending text messages to 77171. The service is free for Smart and Talk 'N Text subscribers and initially available for residential account inquiries. eventually all customer segments may be able to use the service through all mobile networks.
Subscribers now have several options to reach PLDT customer service: they can visit any PLDT Business Center, call the toll-free hotlines, send an email to customercare@pldt.com. and now via PLDT 77171 TXTPRESS.
Additional features will be added in the future. Customer service updates through SMS will be also soon developed. The feature is a proactive approach that aims to update customers of the status of their applications and concerns.
Again Kudos to PLDT, the Philippine Long Distance Telephone Company!
No comments:
Post a Comment