LIFE CHANGES DRAMATICALLY

Do you remember, my dear readers, what I wrote already months ago at this corner? Our life will never be the way it used to be - due to Covid-19. Everything in our life changed. Really everything. 

Being in online classes while teaching or in the daily home office, I experienced a total change when it comes to the digital body language:  cues you send – or don't send. Writer David Robson gets to the point in a nutshell: "Online, as in real-life, it's not just what you say – but how you say it".

Think about the last work email that you sent. Did its sentences end with full stops or exclamation marks, or did you forgo punctuation altogether? Was it peppered with emoji – or plain text? And was your response prompt, or did you have to apologize for the time it had taken to reply?

Now, consider your last Zoom call. Did you check your phone or email at least once during the meeting? And did you pause to be sure that the other speaker had finished? Or did you find yourself frequently interrupting their sentences, as you failed to take into account the slight delays in the connection?

According to the leadership expert Erica Dhawan, these are all examples of our “digital body language” – a concept that serves as the title of her new book. Like our in-person physical body language, digital body language concerns the subtle cues that signal things like our mood or engagement, and change the meaning of the words we say – be it in text, on the phone or in a video call.

Following David Robson, it is needless to say, the rise of remote working during the pandemic has only made these issues more urgent, but psychologists have long known that digital communication is ripe for misunderstanding.

So, what can be done? It’s indeed a question of mindfulness, so that we can be sure that our digital body language is intentional and appropriate to the situation at hand.

Do you like emojis?!? Well, first consider written communication, starting with the use of emoji and punctuation marks, like the exclamation point. Stylists may sneer, but many people (and include me in!) argue that they often help to clarify the meanings of the words themselves, much in the same way as a nodding head or a smirk in person. Whether you’re signalling urgency or excitement with ALL CAPS, impatience and irritation with an “?!?” or mutual appreciation with a fist-bump emoji, you are helping your text to convey the feelings you would have embodied in person.

It took me almost a whole year, but right now allow me to tell you: don’t feel shy about adopting these more informal digital cues, where appropriate – and be aware that others may well be expecting them.

Broadly, your use of punctuation and emojis are part of a bigger set of cues that will establish the tone of your exchanges – whether they feel formal or informal, enthusiastic or bored. Other signals will include your greetings (whether you include a friendly “Hello” at the start of the message or simply dive straight in), and your sign off (an emotionally distant “Regards” versus an enthusiastic “Thanks!”).

Honestly, sometimes I'm really getting tired of video calls and zoom meetings. They present their own unique problems. Your body language, manners and level of engagement on video-chat platforms can influence how colleagues see you and interpret your message. Even during my online teaching, I observed some student being absent-minded or even not being dressed well.

Whatever medium you use, you should remain conscious of two factors – trust and power – in all your interactions. These ratings will be subjective, of course, but if you sense there is a clear gap on either of these dimensions, you need to be more cautious.

In the past, the handshake, the smile and the smile gave us many well trusted signals,– but in online communication, our gratitude is often less apparent, or may not be expressed at all. Measures to remedy this could be as simple as sending a follow-up email, after a virtual meeting, to make it clear that you valued someone’s input, or cc’ing a junior colleague on an email to a client, acknowledging the role they played in a project. We can’t just assume that our colleagues will know how much we value them.

Erica Dhawan’s book Digital Body Language, is out now from St Martin’s Press. I learned a lot from her, especially perfecting our digital body language will take practice – but a few moments of thought each day may save hours of anxiety and confusion in the days and weeks ahead.

Earlier in this writeup, I mentioned David Robson. He is the author of The Intelligence Trap: Revolutionise Your Thinking and Make Wiser Decisions (Hodder & Stoughton/WW Norton) – out now in paperback. He is @d_a_robson on Twitter.

Since the pandemic, employees are leaving the workforce or switching jobs in droves. For many, employers have played a big part in why they're walking away. It's another big change in our business world. Read more about my thoughts in my next column here at this corner.

Is it hard to be a Filipino?

by: Rosmary Roque

Nurse since 2011, thinker since birth

Sometimes nomadic, often dramatic, mostly human.

Like in all things, being a Filipino is both hard and easy at the same time.

For one, we are constantly trying to prove ourselves to the world as a whole. I own at least 3 nursing licenses just because the license from my country is not up to par with those of the countries I wished to work for. I had to pass three different English exams just to prove that I can communicate in that language well enough despite having learnt it since I was 2. In the workplace, Filipino workers are constantly having to prove themselves over and over to their bosses just to keep their jobs. To make matters worse, even their own countrymen try to bring them down.

Another reason that it’s difficult is the weather. The Philippines is both in the Pacific ring of fire and in close proximity to the Pacific oceans, which means that a buttload of typhoons and earthquakes hit it each year. In 2013, a supertyphoon hit the southern region just a few weeks after a 7.2 magnitude earthquake did.

Lastly, we live in a society that has a lot going against development. Corrupt officials, lack of punctuality and other bad habits are rampant. This is unfortunate for a country trying to pick itself up.

Amidst this series of unfortunate events (heh), we’ve got one thing going for us. The adversity advantage.

We are resilient. No matter how hard life beats us, we fight back and cope the best way we can. This is why you see smiling faces in the background of newscasters reporting from flooded areas.

We are everywhere and we are close with our family. When you go to any mall in the United Arab Emirates, it is very likely to see many Filipino workers. We also have close family ties which help keep us sane in the face of trials.

Lastly, we are a generally tolerant, laid back people (so laid back sometimes that we are always late). While some could argue that this is just setting too low a standard, I think it is important to be kind to others and above all to be kind to ourselves.

That is the Filipino way.

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