Filipino Values - that Hinder Progress in the Workplace (Part II)

By: Dr. Tomas Q. D. Andres, BLUE COLLAR, OCTOBER 1988 issue.

Many times, the three (3) T's in the work place: tanga, tamad and tarantado (stupid, lazy and crazy), kinds of workers cause the production of defective products.

When  a worker does his best and poduce a quality producngan, he becomes a victim of tsismis or gossip. They pass around groundless rumor of some trifling or petty scandal about him. A Filipino saying goes like this: "May tainga ang lupa, may pakpak ang balita" (The earth has ears, rumor has wings). The quality producer is unfairly branded by his peers as sip-sip, the same term used to refer a worker who tries to put up a co-worker in bad light in the eyes of his superiors in clandestine ways, just so he can appear to be  better (nagpapalapd ng papel).

n "Hindi ca maghilabot sa akon".

The "wala kang paki value" (mind your own business) can be adversarial in mainting quality product. In Ilokana, i.e., it is "Awan ti pakibibiangan"; in Visayas "Hindi ca maghilabot sa akon"!

The above mentioned Filipino values have positive dimensions which can be harnessed for quality assurance and control. "Gaya-gaya", for example, can serve as inspiration for works to strive to produce the best product and thus better their own standard of living. Quality controllers criticize but not condemn; show the defects but have trust in the Filipino's capacity for self-reform to produce quality workers. "It's a commitment to our customers" - can be a slogan.

Filipinos conduct their personal life and observance of law based on sanctons of shame, dishonor, ridicule or horror of improprierty. For them, it is important to consider what and how truth is said and when and who says the truth. Concealing defects in a product can be avoided if criticism is done in the right and nonhurting way. This is the positive value for filling up the gap.

Filipino Values - that hinder progress in the workplace (I)

By Dr. Tomas Q. D. Andres, BLUE COLLAR, October 1988

There are some negatively oriented Filipino values that hinder the attainment of quality performance. An oversome of amorpropio, for instance, makes the Filipino oversensitive to correction and criticism. He is ever on the alert to note slights, fancy or real. A worker, when given constructive criticism by his supervisor in all candor and sincerity could get mad and retaliate by telling him: "Akala mo kung sining stockholder!" A brotherly suggestion designed to guide a worker and made with the noblest intensions tend to excite animosity against a supervisor.

Filipinos are proud winners but are unabe to take defeat gracefully. They always strive to win and are exceedingly jubilant what they do. However, Filipinos are poor losers and do  not know how to lose without a feeling of bitterness. When a piecerate worker's output is rejected because of poor quality, he feels humiliated and no amount of explanation can sweeten the unpalatable fact. He is always apt to put up an excuse or alibi, blaming the machine or the material.

Another value hast has a negative dimension affecting quality is "gayagaya" or "keeping up with the Santoses" (copy-cats). The desire to compete with the neighbor's standards of living at all costs makes a worker produce quantity at the expense of quality. This sometimes leads to "pasikatan" mentality in a factory, where a worker is judged according to how many and how much he does a day.

Gaya-gaya also works adversely against quality when the supervisor himself does not give a good example. "Ang lumikha ng batas siya mismo ang bumutas".

The "bahala na"-mentality is the thief of quality, the mother of indolence, the twin sister of idleness, the natural parent of vice, the roadblock to initiative and productivity, the producer of sluggards. Procrastination -or putting off for tomorrow what you can do today - Manana habit - is also negative dimension and lack of quality. Superstition and fatalism values (talaga ng Diyos, iginuhit ng tadhana, gasat (destiny) and malas affect quality in a negative way. The baka-makalusot mentality makes Filipinos pass poor quality products to costumers.

(To be continued!)