A popular oyster bar in Makati City’s statement addressing online allegations of food poisoning earned flak from diners who claimed to have experienced such.
Oyster bar’s statement on food poisoning claims draws flak from dinerson Wednesday said that it takes customer feedback and reviews “very seriously,” adding it is “taking it to heart.”
“We always strive to provide freshly prepared meals while adhering to critical safety and health standards,” it added.
The Poblacion-based oyster bar said it has “addressed each issue in a timely fashion requiring the necessary details in a fair and scientific manner.”
It added that the laboratory tests conducted on samples from the dates they received complaints “have shown a negative result for bacteria and thus clearing the possibility of any food poisoning.”
Wantusawa lamented continuously receiving “social media bullying” despite its efforts, laboratory tests and health clearances.
“In our pursuit of truth and due process, we shall likewise review our options to take any legal action against these purveyors of bullying and untruth,” it said.
The oyster bar added that it hoped the statement could assure the community “that any complaints made will be taken seriously, investigated thoroughly, and dealt with fairly in a timely manner.”
The statement came after several Facebook users left bad reviews about the food establishment after experiencing stomach aches and food-related illnesses.
These diners claimed of feeling stomach discomfort after allegedly consuming meals from the oyster bar.
Among them was Facebook user Coco Eje who called the attention of the Food and Drug Administration, as well as the city government of Makati, on Monday.
She shared screenshots of various reviews from other users who claimed to have had unpleasant experiences after dining from Wantusawa.
These complaints reportedly include vomiting, diarrhea, nausea, cramps, bloating and other symptoms.
“Wantusawa, I would leave a review on your page but I’m afraid it’s just gonna be shrugged off like all the other reviews [that are] already there. This needs urgent action,” Coco wrote on January 23.
“For public awareness and for the sake of honesty: the food is good but look at all these food poisoning complaints the past three weeks alone. Are all of these still isolated cases?” she added.
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