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By Aric John Sy Cua
May 9, 2023
NETIZENS checking their GCash app may find a notice saying that services will be "right back".
"We'll be right back!" the message wrote. "We're just working on improving your experience. Rest assured that your funds are safe."
According to Down Detector, 63 percent of its reported problems with GCash involve the app itself, with 31 percent for login and 6 percent with its website.
"When we collectively move our funds from #GCash to more secure and convenient platforms, will the app have another downtime in the guise of system maintenance for better user experience? Seems that the best user experience is to not use #GCash at all," tweeted @KJPurisima on Tuesday.
Netizens on Facebook noticed the East West Bank account number ending in 5239 being among their GCash transactions on Monday.
"Ang daming nagrereport na nawalan ng pera sa GCash. Same bank and ending number yung nangunguha ng pera search niyo sa Facebook. Now, under maintenance sila. Wag sana mawala pera ko dun," (A lot of people have reported losing money in their GCash. Search it on Facebook, the same bank and ending number was the one who took our money. It's now under maintenance. I hope I did not lose money there.) tweeted @SnowShop_Ph.
"Gcash should be investigated," tweeted @reklamonomics. "You can't have unscheduled maintenance. Ideally, Digital banks should be accessible 24/7 esp. With policymakers encouraging a shift to digital transactions."
The app confirmed on its Twitter handle that it was under maintenance.
"GCash App is temporarily unavailable to make way for system maintenance. We apologize for this inconvenience. We will notify you once our services are back via our official social media channels or GCash Help Center. Thank you for your patience on this," the online wallet application said in response to a netizen on Twitter.
East West Bank is yet to make a statement, as of posting time. WITH A REPORT FROM MITCH VILLANUEVA
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