Said to say: since a couple weeks the complaints regarding the personnel performance in several branches of the Philippine Bureau of Immigration augment. Good to know, that the B.I. is evaluating the performances of its personnel, especially assigned at the Ninoy Aquino international Airport in Manila and other ports following numerous complaints from the public of poor service.
The BI officer-in-charge Ronaldo Ledesma has ordered supervisors to immediately submit personnel evaluation and performance reports of all immigration officers assigned to the immigration arrival and departure counters as part of the bureau's thrust to improve efficiency and service delivery.
Ledesma said he issued the order after receiving reports that many immigration officers were not in their designated counters even when there were long queues of passengers waiting for their turn to be processed. I also learned this from several news reports and some good friends, who arrived in the Philippines last week via Manila.
I really like Ledesma's statement saying, "As immigration officers they are mandated by law to perform their duties without utmost zeal and dedication. They should be in their counters every time a plane lands at the airport." very well said, Sir! Let's hope so!
One thing more: Ledesma said he also ordered the bureau's training director to design a new training module for immigration officers to enhance the service delivery in the country's various ports. Good luck!
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